Overview of Nexus 2024

The New Matrix of Global Delivery: What It Means To Running Your Business  

The world is watching. The rise of Latin America and the Caribbean over the last few years is real and people are paying attention. The Americas’ Nearshore has begun cultivating a worldwide reputation built on value, competence, and flexibility. Geopolitical instability is having real consequences in the models used to underpin global services’ programs. As competition shifts and new avenues open, the Americas’ Nearshore continues to capture a larger share of the global knowledge economy.

But pitfalls are abundant. Latin America has its own set of geopolitical issues. Demand for bilingual talent continues to accelerate, putting strain on locations that are not adequately prepared. Costs are rising and those who don’t have well-defined strategies to balance remote and hybrid workforces often often pay a heavy price. Another topic that will be closely scrutinized at Nexus is the ongoing disruption of automation solutions and artificial intelligence. We will look to identify exactly how well-established delivery models are being transformed today, and what’s ahead in the near term.

Nexus 2024 is the premiere conference to tackle the deeper issues that influence the performance of the Nearshore model. We use the market expertise of Nearshore Americas to deliver an experience that produces new insights, new connections and new business. Join us and be a key contributor to the next generation of Nearshore services. See you in New Jersey!

Strategic Discussion Topics:

Latin America's Rising Stature on the Global Stage

Economic Recovery and the Refueling of Nearshore Digital

Locations that Are Thriving in a Time of AI Disruption

CX Super Panel: New Models for Global Diversification

Captive Rush: Why More Enterprises are Going it Alone

Caribbean 3.0: Riding the Next Wave of Knowledge Services

Healthcare's Digital Journey: Inside the Hottest Vertical in Global Services

Argentina’s Instability and Recalibrating in South America

Workforce Tool Kit: Navigating the New Rules of Remote Labor

Responsible Impact: Social Initiatives and Producing Measurable Results

Speakers

Brent Glover

CTO, Routeware

Amal Hassan

Founder & CEO, Outsource Global

Brian Smith

Managing Director, Alvarez & Marsal

Zia Paton

Partner, Digital Services Leader (Caribbean), PwC

Neil Sturrock

Global Customer Support Director, Wave Mobile Money

Kishman N. Spence

Executive Director, KPMG Jamaica

Rita N. Soni

Principal Analyst, Everest Group

Peter Ryan

President & Principal Analyst, Ryan Strategic Advisory

Kirk Laughlin

Managing Director & Chief Analyst, Nearshore Americas

Ninela Sanchez

Sr Enterprise Sales Executive, AmplifAI

Alexei Miller

Managing Director, DataArt

Colin Crowley

VP of Customer Support, Maven Clinic

Lynda Arsenault

International FDI Consultant & Investment Executive, Invest Barbados

Juan Coronado

Strategic Sourcing Managing Director, Deloitte

Pablo Miller

Founder & CEO, Remoti

Christopher Snyder

VP of Engineering, Zego

Gustavo Pares

CEO and Founding Partner, NDS Cognitive Labs

César Cantú

Managing Editor, Nearshore Americas

Dave Caldwell

VP of Technology Strategy & Shared Services Delivery, Petsmart

Austin Cornell

Director of Revenue, Zero Hash

Who Attends Nexus 2024

CORPORATE DECISION MAKERS

STARTUPS AND SMALL TEAMS

INFLUENCERS AND ADVISORS

PROVIDERS AND PARTNERS

GOVERNMENT AND INVESTMENT PROMOTION

Agenda

JUNE 12TH
6 PM – 8 PM

Nexus Opening Night Reception

Location: Hyatt Regency, Jersey City NJ

JUNE 13TH
8:30 AM – 5 PM

Nexus 2024, Conference and Exhibition

NJCU Business School
Jersey City, NJ

8:30 am: Arrival, coffee and networking

9 am: Welcome and Introductions

9:15 am: Keynote Presentation

10 am Super Panel: Global Integration or Disintegration? A Vision for Overriding Economic and Geopolitical Upheaval

MODERATOR: Kirk Laughlin, Nearshore Americas
Rita N. Soni, Principal Analyst, Everest Group
Amal Hassan, Founder & CEO, Outsource Global
Alexei Miller, Managing Director, DataArt

10:45 am: Networking Break

11 am IT Ops: The CXO Playbook Driving New Nearshore Investment

MODERATOR: Kirk Laughlin, Nearshore Americas
Christopher Snyder, VP of Engineering, Zego
Brent Glover, CTO, Routeware
Dave Caldwell, VP of Technology Strategy & Shared Services Delivery, Petsmart
Juan Coronado, Strategic Sourcing Managing Director, Deloitte

11:50 am Caribbean 3.0: Are the Tools in Place to Deliver on the Dream?

MODERATOR: Zia Paton, Partner, Digital Services Leader (Caribbean), PwC
Kishman N. Spence, Executive Director, KPMG Jamaica
Lynda Arsenault International FDI Consultant & Investment Executive, Invest Barbados

12:40 pm: Buffet Luncheon and Exhibition Networking

1:30 pm Managing Ai Disruption and Driving a Balanced Geo Strategy: The New Playbook for Global CX

MODERATOR: Peter Ryan, Ryan Strategic Advisory
Colin Crowley, VP of Customer Support, Maven Clinic
Ninela Sanchez, Sr Enterprise Sales Executive, AmplifAI
Neil Sturrock, Global Customer Support Director, Wave Mobile Money

2:30 pm: Staff This: What Partners Should Really Be Augmenting

Pablo Miller, Founder & CEO, Remoti
Austin Cornell, Director of Revenue, Zero Hash

3:10 pm: Afternoon Break

3:20 pm: The Nearshore Value Index: Ranking Nearshore’s Top Destinations

Cesar Cantu, Managing Editor, Nearshore Americas

3:45 pm: The Medical Report: Diagnosing the Near and Far-Term Health of the Nearshore Model

MODERATOR: Kirk Laughlin, Nearshore Americas
Peter Ryan, President & Principal Analyst, Ryan Strategic Advisory
Gustavo Pares, CEO and Founding Partner, NDS Cognitive Labs
Brian Smith, Managing Director, Alvarez & Marsal

4:30 pm: Closing Comments

4:35 pm: Sponsors’ Cocktail Reception

FAQs

When is Nexus?

Nexus will take place in two phases: Nexus Opening Night, held from 6pm to 8pm, on June 12th at the Hyatt Regency Hotel in Jersey City, NJ. The next day, June 13th, the main Nexus conference will be held at the NJCU Business School, 200 Hudson St, Jersey City, NJ, from 8:30am to 5pm

Where is Nexus?

Nexus Opening night will be held at the Hyatt Regency Hotel in Jersey City, NJ, from 6pm to 8pm on June 12th. All registered attendees are invited. The main Nexus conference will take place at the NJCU Business School, from 8:30am to 5pm on June 13th.

What hotel should I stay at?

Attendees are encouraged to stay at the Hyatt Regency or Hyatt Place, both within walking distance of the NJCU Business School.

Who will attend Nexus?

Nexus attracts enterprise sourcing decision makers, client leaders in technology, marketing and customer engagement, software and IT services firms, business process outsourcing providers, CX and call center services companies, industry consultants and trade and investment agency members.

How many people will attend Nexus?

Nexus typically registers between 150 and 200 people.

Will there be an exhibition area?

Yes. One of the main features of Nexus 2024 is our exhibition area, where attendees will be able to interact with industry leading organizations.

Will food and drinks be served?

Yes. Nexus 2024 will provide a continental breakfast, coffee and tea, and a full lunch.

Will there be closing reception?

Yes. Nexus 2024 will conclude with a sponsors’ cocktail reception.

Where can I register?

Nexus registration can be done at Nexus 2024.com

What does it cost to attend Nexus?

Nexus attendance can be secured in one of two ways: As a sponsor or as a regular attendee. Sponsorship packages are available upon request. The cost to attend as a regular attendee will be $550 until April 30 and $595 up until the conference.

Does Nexus attract international delegates?

Yes, Nexus attracts attendees from over 20 countries in the Americas, Europe, Asia and Africa.

Can I participate as a speaker?

The Nexus production team is actively seeking client-side executives to participate as speakers. To be considered, please drop a note to: Maria Ramos, Maria@Nextcoastmedia.com

How do I become a sponsor?

Those interested in sponsorship are advised to reach Maria Ramos, Nexus: Maria@Nextcoastmedia.com Maria will share the Nexus 2024 sponsorship packages.

Will Nexus organizers help with obtaining a visa to enter the USA?

The Nexus 2024 team is happy to craft letters for attendees requiring a visa to attend the conference. Please direct those requests to Maria Ramos, Maria@Nextcoastmedia.com

Are members of the press permitted to attend?

Nexus 2024 welcomes members of the business press. To request a press pass, email Maria Ramos: Maria@Nextcoastmedia.com

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Venue

NJCU Business School

For the first time in its 14 year history, Nexus will be held at an educational institution. New Jersey  City University, with strengths in the and business, is perfectly aligned with the overall mission of Nearshore Americas and the Nexus franchise. With spectacular views of the Hudson River and top-notch facilities, the Nexus team is proud to host our program at this prestigious academic location.

Hotel Booking

Hyatt Regency Jersey City on the Hudson offers New York City skyline views from its tranquil waterfront location for the perfect blend of convenience and wellness.
The hotel offers unparalleled views from every room, including the New York City skyline, the Statue of Liberty and Ellis Island, and the Hudson River from the George Washington Bridge to the Verrazano-Narrows Bridge.
In addition, the hotel’s proximity to the dynamic culture of New York City, combined with the serenity of its waterfront location, makes Hyatt Regency Jersey City the perfect choice. The hotel is easily accessed by road, air, train, and ferry allowing seamless travel to the guests of the conference.
The Hyatt Regency Jersey City on the Hudson is – simply – a stunning property and the perfect venue to host Nexus 2024.

Special Hotel Rate for Nexus 2024 Attendees

Book Your Stay at the Hyatt Regency Jersey City On The Hudson for $289 per night (double occupancy).
There is a limited supply of rooms at this special rate – we recommend booking your stay in advance as there are limited spots available at this special rate.

To make the booking:

Book online on our dedicated Nexus 2024 page.
Or contact 1.800.233.1234 (When making the booking make sure to mention you are attending “Nexus 2024” to obtain the special conference rate).

Nexus 2024 Sponsors

How do I become a sponsor? 

Those interested in sponsorship are advised to reach Maria Ramos, Nexus: Maria@Nextcoastmedia.com

PLATINUM

GOLD

STANDARD

Past Nexus Keynote Speakers

Nexus 2011

R “Ray” Wang, CEO of Constellation
Research

Nexus 2012

Alvaro Uribe, Former President,
Republic of Colombia

Nexus 2013

Vivek Wadhwa, Distinguished Fellow
& Professor, Carnegie Mellon and
Distinguished Fellow, Harvard Law
School

Nexus 2014

Joe Nocera, Award-winning
columnist, New York Times

Nexus 2015

Francisco (Paco) Palmieri,
Deputy Secretary for Central America and the Caribbean, US State Department

Nexus 2016

Laura Chinchilla, Former
President, Republic of Costa Rica

Nexus 2017

Roy Glasburg, Launchpad
Accelerator, Global Lead, Google

Nexus 2018

Jim Marshall, Head of Emerging
Manager Practice Silicon Valley
Bank

Nexus 2019

Dr. Nick van der Meulen,
Research Scientist at the MIT
Sloan Center for Information
Systems Research

Nexus 2022

David Bell
President and Co-Founder at
Idea Farm Ventures

Nexus 2023

Richie Etwaru,
Co-Founder of Mobeus and Former Chief Digital Officer, IQVIA

We Specialize In The Americas

The leading hubs for Nearshore App-Dev, Digital Transformation, BPO, Customer Experience (CX), Analytics and Cloud

Mexico | Argentina | Brazil | Colombia | Uruguay | Dominican Republic | Peru | Canada| Costa Rica | Jamaica | Guatemala

Trinidad | Honduras | Panama | Nicaragua | Chile | Belize | Saint Lucia | Ecuador | Bolivia | Guyana | El Salvador | Barbados