David Wilson Ceo, Impactify.cx

With over 25 years of dynamic experience in customer service and experience, David has navigated through esteemed brands like Capital One, Uber, Chime and, most recently, DoorDash. His career is marked by excellence in vendor management, learning and development, process design and global customer journey mapping.

David is passionate about understanding and fulfilling customer needs, ensuring every interaction is infused with a human touch. Whether leading small teams or orchestrating large-scale global support units, his expertise lies in crafting high-performing customer experience teams that leave a lasting impact.

A fervent advocate for empathy, David tirelessly champions the needs of both agents and customers. His dedication extends to Impact Sourcing and outsourcing in Africa, assisting companies in exploring and launching ventures in burgeoning markets. Through meticulous curation of support ecosystems, David delivers exceptional outcomes that elevate customer connections to an art form.