Peter Ryan

Peter Ryan President & Principal Analyst, Ryan Strategic Advisory

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO).  

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment and offshore positioning.  

Each year, Peter publishes the Front Office Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Europe and Australia.  

As a much sought-after speaker, Peter has headlined multiple events and appeared frequently in the media around the world, sharing his unique insights into BPO and CX.​ 

Peter was included in Fonolo’s most recent Top 16 Analysts Covering Customer Experience and placed first on’s Best Respected Contact Center Professional rankings. He also appeared in each iteration of the Nearshore Americas Power 50 influencers listing.  

Peter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University.